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"The Welfare Reforms workshop is extremely beneficial for staff, tenants and board members in ensuring organisations can pro-actively prepare to minimise the negative financial impact of these major reforms, on future income received from Housing Benefit and on arrears. "

Maria Murphy,
CEX, Derby Homes

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Discretionary Housing Payment Workshop

Does the majority of your business's income come from Housing Benefit?

  • Did you know that Housing Benefit Departments have a Discretionary Housing Payments (DHP) budget that landlords can support their tenants to claim?
  • Did you know that Housing Benefit Departments are underspending their DHP allocations on a massive scale? (see Inside Housing Article 28.6.13 - £12 million in discretionary housing payments unused by local authorities)
  • Are you aware that the DHP budget in your area has increased dramatically since April 2011?
  • Would you like your staff to learn how to effectively access this pot of money?

The workshop is constantly updated to take account of changes to the DHP scheme, as they take effect. Keep ahead of the game by ensuring staff have the knowledge to maximise this income stream - book NOW to secure your place

The workshop is endorsed by Alan Duffy, Head of Operations, Gentoo Group who says:

'The DHP workshop was extremely beneficial for our staff and ensures we can now pro-actively identify and support tenants in accessing additional financial assistance from our local DHP funds. The workshop represented excellent value for money and staff commented that the trainer was very knowledgeable on the subject matter and that the workshop was very well delivered'


Kathryn Wordsworth, Money and Benefits Adviser, Joseph Rowntree Housing Trust who says:

'Excellent training, very informative and practical. We all left with the knowledge and the tools to get out there and start supporting tenants writing applications for DHPs.'


People who will benefit greatly from attending this course are:

  • All staff and managers involved in rent arrears and income management
  • Allocations and sign-up staff
  • FTA collections staff
  • Housing officers
  • Homelessness officers
  • Housing advice centre staff
  • Welfare rights staff
  • Tenants


What will they learn:

  • A detailed overview of the DHP systems and processes
  • What information is required on income and expenditure forms
  • Which tenants are likely to be able to claim a DHP award
  • Timescales and 'right to review'
  • Strategies to minimise the impact of the reforms using the DHP budget
  • How to develop effective partnership working with Housing Benefit staff
  • How to maximise Housing Benefit income both for your business and your tenants
  • Tailored training based on your local DHP fund  



If your goal is to achieve top performance in rental income collection, develop effective partnerships with your HB providers, maximise income for your customers and minimise arrears for your business, then this course is for YOU.

 If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


Book Training Now >>


LIN trainer Claire Turner is a director of the Landlord Information Network and has worked in housing for the past 26 years, spending the last 5 years as Head of Network Services at the largest stand alone UK based housing consultancy, managing a number of landlord membership networks.

Prior to this she worked for 17 years in housing benefits, mainly at Sheffield City Council as a Housing Benefits manager and then for almost 4 years as the Assistant Rent Recovery Manager at Sheffield Homes. This included responsibility for the strategic development of former tenant arrears recovery processes and for improving the rents management service by training rent recovery staff in the HB regulations in order that staff could understand how to work, more effectively within the strict HB guidelines to maximise rental income, minimize arrears and to develop excellent working relationships with the local HB Department.

She is an experienced trainer with a 14 year track record of delivering bespoke training courses; she is a regular speaker at housing conferences, holds an MA in Housing Policy and Practice, is a board member of the Sheffield Credit Union and is a Corporate member of the Chartered Institute of Housing. LIN has a proven track record of working with landlords and managing agents in order to improve their knowledge, skills and expertise in the areas of Housing and Welfare Benefits, which, in turn maximises rental income whilst minimising rent arrears caused through Housing Benefit problems.


LIN trainer Liz Poxon has over 21 years experience of working within the  social sector housing.

Liz’s most recent role was as a Housing Coordinator working for  Sheffield Homes ALMO, within the Income Management Unit.  This role involved managing a specialist rent recovery team which had specific responsibility for maximising customers housing benefit income whilst reducing rent arrears, therefore enabling customers to sustain a stress free, long-term tenancy. 

Liz’s focus at Sheffield Homes was specifically centred around prevention – preventing rent arrears, preventing legal action, preventing eviction, preventing homelessness.  A crucial aspect of this role involved introducing new practices, developing and maintaining a good working relationship with the housing benefits contractor, and pro-actively responding to changes in the housing and welfare benefit system.

Prior to this Liz worked in housing benefits for a period of 10 years in a variety of roles.  The different roles involved having in-depth knowledge and understanding of the complex housing benefits regulations in order to interpret the changes and to train and supervise teams of staff who were working to the strict housing benefit guidelines. 


If you are interested in accessing this training package please contact Claire Turner Director of the Landlord Information Network, to discuss bespoke training on T: 01246 413791 or E:


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